Is my personal and account information protected with Evergreen Mobile App?
Yes, we go to great lengths to protect sensitive information.
- Personal and account information is never stored on your phone.
- Information is secured by your unique username and password.
- We use advanced encryption and monitoring technology.
- We will never request personal information through email.
What if I forget my username or password?
Please note that the username and password you use to access Online Banking is the same username and password you would use to access Evergreen Mobile App.
However, if you need assistance with your username and password, please contact us at (888) 505-2265.
How do I unlock my account?
If your account was locked after incorrectly entering in your password or challenge questions, please contact us at (888) 505-2265.
What happens if my mobile device is lost or stolen?
If the bank is closed, or you would prefer to tackle the situation yourself, then immediately login into Online Banking at www.evergreenbankgroup.com and change your current username and password by clicking the Options menu.
Next, follow all the steps for a lost or stolen phone recommended by your mobile service provider. Otherwise, we are here to help! Please call us at (888) 505-2265.
How do I know I'm downloading the real Evergreen Mobile App?
It is important to download mobile apps from reputable sources only. We currently publish our app in both the Apple App Store and Google Play. Make sure Evergreen Bank Group is listed as the app publisher or seller in the app store.
What is the Evergreen Mobile App?
Evergreen Mobile App is our free mobile banking solution that allows you to tackle most of your banking needs directly from your smartphone! After the app is downloaded to your smartphone, you can get easily launch it from your home screen. Evergreen Mobile App has the following features:
- Deposit Checks
- Transfer money to anyone in the U.S.
- Transfer money between your EBG accounts and your other accounts anywhere in the U.S.
- Initiate bill payments
- View balances and account history
- View account alerts
- View statements
- Report debit card lost or stolen
- Find the closest Evergreen Bank Group branch or ATM
Which smartphones are compatible with the Evergreen Mobile App?
iPhone and Android devices.
Can I use both the Evergreen Mobile App and Online Banking?
Yes, both versions of digital banking will allow you to login and view balances, history, and alerts. However, Mobile Check Deposit is not supported within Online Banking.
What is Person to Person (P2P)?
P2P is our free electronic payment solution which allows you to send money securely to anyone's bank account. You can send it to another Evergreen Bank Group account or to someone's checking or savings account at another bank, as long as it's in the United States. The payment is initiated via Online Banking or Evergreen Mobile App, and uses the recipient's email address to deliver the payment instructions.
What is the purpose of the keyword?
The keyword is crucial in authenticating the recipient of the transaction, and necessary for the transaction to be accepted and processed. When sending a payment, you'll need to communicate the keyword to the recipient in a secure matter (i.e. phone conversation, in person). The recipient will then use this information when accepting the payment they receive by email. The recipient will only need to key in the keyword one time.
What do I need in order to use Person to Person (P2P)?
To use this service, you must have the following:
- An open checking, savings, or money market account at Evergreen Bank Group
- An active Online Banking account
- P2P is available in Online Banking and Evergreen Mobile App
What is the cost for using Person to Person?
Payments are FREE for our consumer customers.
Are there cutoff times for sending payments via Person to Person?
Yes, the daily cutoff for initiated and accepted payments is 2:00 PM CST. All payments accepted after this time will not be processed until the next business day. All payments during weekend hours will not process until Monday. Note: Federal Holidays that fall on Mondays will push the processing date back one business day for all weekend payments.
What happens if a payment is initiated after the cutoff time?
Any payment initiated and accepted after the cutoff time will be processed on the next business day. Payments are not processed on weekends or Federal holidays.
Are there dollar limits for sending payments via Person to Person?
The daily dollar limit for initiating payments is $1,500. There is no item count limit.
How long does it take for the recipient to receive the payment?
Once the recipient has accepted the payment, it will take 2-3 business days for the funds to transfer to their account. The funds are taken from your account to secure the payment when the recipient accepts. Timing is also dependent on the processing time at the recipient's financial institution.
Can you add payment recipients using the Evergreen Mobile App?
Yes. Recipients can easily be added with the following required information: name, nickname, email address, and keyword.
What if the recipient is not an Evergreen Bank Group customer? Can I still send them a payment?
Yes, of course! Payments can be delivered to a recipient even if they do not currently bank with Evergreen Bank Group. The only requirements are that the recipient's bank be within the United States and hold a checking or savings account with that bank.
What happens if the recipient doesn't accept the payment or mistakenly enters the wrong keyword?
If the recipient does not accept the payment within 9 days, the recipient will then be deactivated and the payment will subsequently be cancelled. The recipient can also decline this payment via the email link received within the 9-day period.
If the recipient enters the wrong keyword, they will be locked out of accepting the payment for 24 hours. It is recommended that they follow up with you to confirm they have the correct keyword.
What is B2B?
B2B is our free transfer solution which allows you to electronically transfer funds from your account held at Evergreen Bank Group to an account you hold at another bank, and vice versa. Before funds can be transferred inbound or outbound to the external account, you must first verify that you own the external account you are attempting to send money to. To do this, after adding the account, we will deposit two small amounts into this account. To complete the verification process, you will need to verify these trial deposits in Online Banking. After successful verification, you're now free to set up B2B transfers.
What do I need in order to use B2B?
To use the B2B service, you must have the following:
- An open checking, savings, or money market account at Evergreen Bank Group
- An active Online Banking account
- The most recent version of our EBG Mobile App for iPhone® or Android™
What is the cost for using B2B?
B2B transfers are free for our consumer customers.
Are there cutoff times for transferring money via B2B?
Yes, the daily cutoff for initiated B2B transfers is 5:00 PM CST for consumer customers (2:00 PM CST for business customers). All transfers created after this time will not be processed until the next business day. All transfers during weekend hours will not process until Monday.
Note: Federal Holidays will effect the processing date.
Are there dollar limits for transferring money via B2B? Item limits?
Transfer limits are defined at enrollment to the Service. These daily and monthly dollar limits apply to the total of all transfers for all accounts linked to the user profile. Any transfer initiated on a day that is not a Business Day counts toward the applicable limit for the next Business Day.
How long does it take for the funds to transfer from my account to an outside account, or vice versa?
It will take 2-3 business days for the funds to transfer from accounts, if initiated before the cutoff time. Timing is also dependent upon the processing times at the external financial institution.
Can you add external accounts using our mobile app?
Yes, you can add external accounts via the mobile app by navigating to ‘More’ and then clicking on ‘Linked Accounts’. Press the ‘+’ sign and follow the instructions to link an external account.
What do I need to use Mobile Deposit?
For mobile app:
- An open checking, savings, or money market account at Evergreen Bank Group.
- An active Online Banking account.
- The most recent version of our Evergreen Mobile App for the iPhone® or Android™.
What is Mobile Deposit for Business?
Mobile Deposit for Business is a robust mobile deposit service geared toward businesses.
- Accessible via the TM Mobile App
- Allows for single-check or batched deposits
- Allows users to deposit checks and view deposit activity
- Make deposits at your convenience from anywhere (in the field or at the office)
What is the cost for using Mobile Deposit?
This service is free to consumer customers.
How do I capture images with my mobile device to be deposited?
When prompted for an image in Mobile Deposit, simply center the check within the designated rectangle and press the Camera (capture) button. If the image is blurry or distorted on first attempt, retake the picture until legible for processing. Note: The image software is built within the Evergreen Mobile App.
Are these images retained on my mobile device?
No, the check images will not be retained by the mobile device or the cellular service at any time. These images will be securely delivered electronically to the bank for processing.
What types of checks are allowed to be captured for Mobile Deposit?
We accept any kind of check, except foreign checks and money orders.
Do I have to endorse (sign) the check to be deposited?
Yes, all checks deposited via Mobile Deposit must be properly endorsed.
Do I need to send an image of a deposit ticket along with my check through Mobile Deposit?
No, we will create an electronic deposit ticket for you. You will only need to take a picture of the front and back of the check being deposited.
Are there cutoff times for depositing checks via Mobile Deposit?
Yes, the daily cutoff for mobile deposits is 5:00 PM CST. All checks deposited after this time will not be processed until the next business day. All checks deposited during weekend hours will not process until Monday with Tuesday availability. Note: Federal Holidays that fall on Mondays will push the processing date back one business day for all weekend mobile deposits. Some checks are subject to hold. Please refer to our Funds Availability disclosure provided to you at account opening.
What should I do with the checks after depositing via Mobile Deposit?
We recommend you store original checks for a minimum of 45 days in a secure location. After this 45-day period, it is recommended that you safely destroy these check items. Note: It is good practice to mark checks as having been "deposited" before storing for your record keeping purposes.
Can I cancel a check after it has been scanned and sent for deposit?
Please contact us at (888) 505-2265 or [email protected] to cancel a deposit. There is no guarantee that deposit cancelation requests will be honored. Note: This only applies to items that have not yet posted to accounts.
What happens if I accidentally scan a check twice to be deposited?
If a check is scanned to be deposited with Mobile Deposit and then is presented again for deposit at a future time, the check will be flagged for duplicate detection. Because of this, the duplicate check item will be rejected and you will be notified.
FDIC Insurance Coverage
For more information about FDIC insurance coverage of transaction accounts, visit www.fdic.gov.
EDIE can be used to calculate the insurance coverage of all types of deposit accounts offered by an FDIC-insured bank, including:
- Checking Accounts
- Savings Accounts (both statement and passbook)
- Money Market Deposit Accounts (MMDAs), and
- Certificates of Deposit (CDs)