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Mobile Banking

Is my personal and account information protected with EBG Mobile?

Yes, we go to great lengths to protect sensitive information.

  • Personal and account information is never stored on your phone.
  • Information is secured by your unique username and password.
  • We use advanced encryption and monitoring technology.
  • We will never request personal information through email.

What if I forget my username or password?

Please note that the username and password you use to access Online Banking is the same username and password you would use to access EBG Mobile.

However, if need assistance with your username and password, please contact us at (888) 505-2265.

How do I unlock my account?

If your account was locked after incorrectly entering in your password or challenge questions, please contact us at (888) 505-2265.

What happens if my mobile device is lost or stolen?

If the bank is closed, or you'd prefer to tackle the situation yourself, then immediately login into Online Banking at www.evergreenbankgroup.com and change your current username and password by clicking the Options menu.

Next, follow all of the steps for a lost or stolen phone recommended by your mobile service provider. Otherwise, we are here to help! Please call us at (888) 505-2265.

How do I know I'm downloading the real EBG Mobile app?

It's important to download mobile apps from reputable sources only. We currently publish our app in both the iTunes App Store and Google Play. Make sure Evergreen Bank Group is listed as the app publisher or seller in the app store.

You can also help inform us of fraud by emailing [email protected] or calling (888) 505-2265.

How do I enroll in Mobile Banking?

In order to enroll in Mobile Banking, you must first establish an Online Banking account. You can enroll by visiting www.evergreenbankgroup.com and clicking the Enroll button listed under the Online Banking Login section.

Once enrolled in Online Banking, please do one the following:

  • iPhone Customers: Download EBG Mobile using the iTunes app store. Once the app has finished downloading, launch it and enter in your username and password. You will then be asked a few more simple questions to finalize enrollment.
  • DROID Customers: Download EBG Mobile using the Google Play app store. Once the app has finished downloading, launch it and enter in your username and password. You will then be asked a few more simple questions to finalize enrollment.

Please contact us at (888) 505-2265 if you have any questions are require additional assistance.

What is EBG Mobile?

EBG is our abbreviation for Evergreen Bank Group, and EBG Mobile is our free mobile banking solution that allows you to tackle most of your banking needs directly from your smartphone! After the app is downloaded to your smartphone, you can get easily launch it from your home screen. EBG Mobile has the following features:

  • Deposit Checks
  • Transfer money to anyone in the U.S.
  • Transfer money between your EBG accounts and your other accounts anywhere in the U.S.
  • Initiate bill payments
  • View balances and account history
  • View account alerts
  • View statements
  • Report debit card lost or stolen
  • Find the closest Evergreen Bank Group branch or ATM

Which smartphones are compatible with the EBG Mobile app?

iPhone and Android devices.

Can I use both the EBG Mobile app and Mobile Web?

Yes, both versions of mobile banking will allow for you to login and view balances, history, and alerts. However, Remote Deposit Anywhere (RDA) and P2P Payments are not supported within Mobile Web.

Pay a Person

What is Pay a Person?

Pay a Person is our free electronic payment solution which allows you to send money securely to anyone's bank account. You can send it to another Evergreen Bank Group account or to someone's checking or savings account at another bank, as long as it's in the United States. The payment is initiated via Online Banking or EBG Mobile, and uses the recipient's email address to deliver the payment instructions. This service is not available to our business customers.

What is the purpose of the keyword?

The keyword is crucial in authenticating the recipient of the transaction, and necessary for the transaction to be accepted and processed. When sending a payment, you'll need to communicate the keyword to the recipient in a secure matter (i.e. phone conversation, in person). The recipient will then use this information when accepting the payment they receive by email. The recipient will only need to key in the keyword one time.

What do I need in order to use Pay a Person?

To use this service, you must have the following:

  • An open checking, savings, or money market account at Evergreen Bank Group
  • An active Online Banking account
  • The most recent version of our EBG Mobile app for the iPhone® or Android™

What is the cost for using Pay a Person?

Payments are FREE for our consumer customers. Pay a Person is not available to business customers.

Are there cutoff times for sending payments via Pay a Person?

Yes, the daily cutoff for initiated and accepted payments is 3:00 PM CST. All payments accepted after this time will not be processed until the next business day. All payments during weekend hours will not process until Monday. Note: Federal Holidays that fall on Mondays will push the processing date back one business day for all weekend payments.

What happens if it is accepted after the cutoff times?

Any payment initiated and accepted after the cutoff time will be processed on the next business day. Payments are not processed on weekends or Federal holidays.

Are there dollar limits for sending payments via Pay a Person?

The daily dollar limit for initiating payments is $1,500. There is no item count limit.

How long does it take for the recipient to receive the payment?

Once the recipient has accepted the payment, it will take 2-3 business days for the funds to transfer to their account. The funds are taken from your account to secure the payment when the recipient accepts. Timing is also dependent on the processing time at the recipient's financial institution.

Can you add payment recipients using the EBG Mobile app?

Yes. Recipients can easily be added with the following required information: name, nickname, email address, and keyword.

What if the recipient is not an Evergreen Bank Group customer? Can I still send them a payment?

Yes, of course! Payments can be delivered to a recipient even if they do not currently bank with Evergreen Bank Group. The only requirements are that the recipient's bank be within the United States and hold a checking or savings account with that bank.

What happens if the recipient doesn't accept the payment or mistakenly enters the wrong keyword?

If the recipient does not accept the payment within 9 days, the recipient will then be deactivated and the payment will subsequently be cancelled. The recipient can also decline this payment via the email link received within the 9-day period.

If the recipient enters the wrong keyword, they will be locked out of accepting the payment for 24 hours. It is recommended that they follow up with you to confirm they have the correct keyword.

Bank to Bank Transfers

What is B2B?

B2B is our free transfer solution which allows you to electronically transfer funds from your account held at Evergreen Bank Group to an account you hold at another bank, and vice versa. Before funds can be transferred inbound or outbound to the external account, you must first verify that you own the external account you are attempting to send money to. To do this, after adding the account, we will deposit two small amounts into this account. To complete the verification process, you will need to verify these trial deposits in Online Banking. After successful verification, you're now free to set up B2B transfers.

What do I need in order to use B2B?

To use the B2B service,you must have the following:

  • An open checking, savings, or money market account at Evergreen Bank Group
  • An active Online Banking account
  • The most recent version of our EBG Mobile App for iPhone® or Android™

What is the cost for using B2B?

B2B transfers are free for our consumer customers.

Are there cutoff times for transferring money via B2B?

Yes, the daily cutoff for initiated B2B transfers is 4:00 PM CST. All transfers created after this time will not be processed until the next business day. All transfers during weekend hours will not process until Monday.

Note: Federal Holidays will effect the processing date.

Are there dollar limits for transferring money via B2B? Item limits?

The daily dollar limit for outbound transfers is $5,000 and the same applies to inbound transfers.

Note: you are limited to three outbound and three inbound transfers per day.

How long does it take for the funds to transfer from my account to an outside account, or vice versa?

It will take 2-3 business days for the funds to transfer from accounts, if initiated before the cutoff time. Timing is also dependent upon the processing times at the external financial institution.

Can you add external accounts using our mobile app?

No. External accounts will need to be set up using Online Banking. Once these accounts have been added, you can create transfers to and from them using the mobile app — whenever and wherever!

Remote Deposit Anywhere™

What is Remote Deposit Anywhere for Business?

Remote Deposit Anywhere (RDA) is our small business check capture solution that allows you to make mobile or desktop deposits of your check items. Simply select the account you would like to make a deposit to and enter the amount of the check. Once this has completed, you're now ready to take an image of the check (front and back) using your mobile device or flatbed scanner. The images, along with the deposit information, will be submitted to the bank for processing. You will be notified via email alerts if the deposit has been accepted for processing.

What do I need in order to use RDA?

For mobile app:

  • An open checking, savings, or money market account at Evergreen Bank Group.
  • An active Online Banking account.
  • The most recent version of our EBG Mobile app for the iPhone® or Android™.

For desktop:

  • An open checking, savings, or money market account at Evergreen Bank Group.
  • An active Online Banking account.
  • A flatbed scanner that utilizes a TWAIN driver.

Which flatbed scanner types can be used with RDA?

You can use any flatbed scanner that utilizes a TWAIN driver. TWAIN drivers are usually installed at the time the scanner is installed on your computer.

What is the cost for using RDA?

This service has a monthly maintenance fee of $10. This includes access to one account with a total of 20 check item deposits a month. Check item deposit items over 20 will incur an additional $1 per item fee. Note: You may add additional accounts at a cost of $5 per month.

How do I capture images with my mobile device to be deposited?

When prompted for an image in RDA, simply center the check within the designated rectangle and press the Camera (capture) button. If the image is blurry or distorted on first attempt, retake the picture until legible for processing. Note: The image software is built within the EBG Mobile application.

Are these images retained on my mobile device?

No, the check images will not be retained by the mobile device or the cellular service at any time. These images will be securely delivered electronically to the bank for processing.

What types of checks are allowed to be captured for RDA?

We accept any kind of check, except foreign checks and money orders.

Do I have to endorse (sign) the check to be deposited?

Yes, all checks deposited via RDA must be properly endorsed.

Do I need to send an image of a deposit ticket along with my check through RDA?

No, we will create an electronic deposit ticket for you. You will only need to take a picture of the front and back of the check being deposited.

Are there cutoff times for depositing checks via RDA?

Yes, the daily cutoff for next day availability on RDA deposits is 5:00 PM CST. All checks deposited after this time will not be processed until the next business day. All checks deposited during weekend hours will not process until Monday with Tuesday availability. Note: Federal Holidays that fall on Mondays will push the processing date back one business day for all weekend RDA deposits. Some checks are subject to hold. Please refer to our Funds Availability disclosure provided to you at account opening.

Are there dollar limits for depositing checks via RDA? Item Limits?

There are daily as well as monthly dollar and count limits for RDA. These limits can be found below:

Daily Limits:

  • Amount: $5,000.00
  • Count: 20

Monthly Limits:

  • Amount: $10,000.00
  • Count: 20

Note: Exception limits can be established upon review and approval by your account officer.

What should I do with the checks after depositing via RDA?

We recommend you store original checks for a minimum of 45 days in a secure location. After this 45 day period, it is recommended that you safely destroy these check items. Note: It is good practice to mark checks as having been "deposited" before storing for your record keeping purposes.

Can I cancel a check after it's been scanned and sent for deposit?

You have up until 4:45 PM CST on business days to notify the bank of sent checks that should be canceled. There is no guarantee cancellation requests submitted after 4:45 PM CST will be honored. Please contact us at (866) 505-2265 or [email protected] to initiate this check cancellation. Note: This only applies to items that have not yet posted to accounts.

What happens if I accidentally scan a check twice to be deposited?

If a check is scanned to be deposited with RDA and then is presented again for deposit at a future time, the check will be flagged for duplicate detection. Because of this, the duplicate check item will be rejected and you will be notified.

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