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Sending cash to family and friends doesn't have to be a hassle. Easily pay your share of the taxi, dinner, movie — or anything, really.

  • Free service for customers with an Evergreen Bank Group checking or savings account1
  • Access via online banking or our mobile banking app, EBG Mobile2
  • Pay back friends and family, whenever, wherever3
  • Save cash — no stamps or checks required
  • Funds are electronically transferred from your account to the recipient
  • Available for Apple® and Android™ devices
  • Save valuable time; no trips to the bank necessary

From Online Banking

  1. Enroll in Pay a Person from your online banking page and allow 24 hours for activation.
  2. Add the person you want to pay as a payee, unless they're already one of your saved payees. You'll then create a keyword — this is required for your payee to authenticate the payment. Communicate the keyword to your payee in a secure setting, such as over the phone or in person.
  3. The payee will receive an email with instructions about where they can enter the keyword and their banking information to accept the payment.
  4. Once the payment is accepted, funds will be electronically transferred from your account to your payee — even if their account is with another bank.

From Mobile App

Note: You must first be enrolled in online banking and have enrolled in Pay a Person through online banking in order to access it on our mobile app.

  1. Ensure you've downloaded our mobile banking app, available in the App Store® and Google Play™.
  2. Launch the app and access Pay a Person by clicking the Pay a Person icon.
  3. Add a payee if not already existing. You'll then create a keyword — this is required for your payee to authenticate the payment. Communicate the keyword to your payee in a secure setting, such as over the phone or in person.
  4. The payee will receive an email with instructions about where they can enter the keyword and their banking information to accept the payment.
  5. Once the payment is accepted, funds will be electronically transferred from your account to your payee — even if their account is located outside of Evergreen Bank Group. 

Still have questions? Read our FAQs below.

What is Pay a Person?

Pay a Person is our free electronic payment solution which allows you to send money securely to anyone's bank account. You can send it to another Evergreen Bank Group account or to someone's checking or savings account at another bank, as long as it's in the United States. The payment is initiated via Online Banking or EBG Mobile, and uses the recipient's email address to deliver the payment instructions. This service is not available to our business customers.

What is the purpose of the keyword?

The keyword is crucial in authenticating the recipient of the transaction, and necessary for the transaction to be accepted and processed. When sending a payment, you'll need to communicate the keyword to the recipient in a secure matter (i.e. phone conversation, in person). The recipient will then use this information when accepting the payment they receive by email. The recipient will only need to key in the keyword one time.

What do I need in order to use Pay a Person?

To use this service, you must have the following:

  • An open checking, savings, or money market account at Evergreen Bank Group
  • An active Online Banking account
  • The most recent version of our EBG Mobile app for the iPhone® or Android™

How do I enable Pay a Person in Online Banking?

To enable Pay a Person in Online Banking, please perform the following steps:

1. Once logged into Online Banking, access the My NetTeller page link which is found in the toolbar under the Main section.

Note: You may have the My NetTeller page set as your Start Page already. If so, this step will not be necessary. If not, it's recommended that you set this page as your Start Page.

2. Click the Configure This Page hyperlink.

3. Once the Widget Settings window appears, click the Plus (+) sign for the Pay a Person widget. Save settings.

4. The page will refresh, and you'll now find the Pay a Person widget found in the bottom left column.

What is the cost for using Pay a Person?

Payments are FREE for our consumer customers. Pay a Person is not available to business customers.

Are there cutoff times for sending payments via Pay a Person?

Yes, the daily cutoff for initiated and accepted payments is 3:00 PM CST. All payments accepted after this time will not be processed until the next business day. All payments during weekend hours will not process until Monday. Note: Federal Holidays that fall on Mondays will push the processing date back one business day for all weekend payments.

What happens if it is accepted after the cutoff times?

Any payment initiated and accepted after the cutoff time will be processed on the next business day. Payments are not processed on weekends or Federal holidays.

Are there dollar limits for sending payments via Pay a Person?

The daily dollar limit for initiating payments is $1,500. There is no item count limit.

How long does it take for the recipient to receive the payment?

Once the recipient has accepted the payment, it will take 2-3 business days for the funds to transfer to their account. The funds are taken from your account to secure the payment when the recipient accepts.

Can you add payment recipients using the EBG Mobile app?

Yes. Recipients can easily be added with the following required information: name, nickname, email address, and keyword.

What if the recipient is not an Evergreen Bank Group customer? Can I still send them a payment?

Yes, of course! Payments can be delivered to a recipient even if they do not currently bank with Evergreen Bank Group. The only requirements are that the recipient's bank be within the United States and hold a checking or savings account with that bank.

What happens if the recipient doesn't accept the payment or mistakenly enters the wrong keyword?

If the recipient does not accept the payment within 9 days, the recipient will then be deactivated and the payment will subsequently be cancelled. The recipient can also decline this payment via the email link received within the 9-day period.

If the recipient enters the wrong keyword, they will be locked out of accepting the payment for 24 hours. It is recommended that they follow up with you to confirm they have the correct keyword.

1There are no monthly or recurring costs to use Pay a Person payments.

2Your wireless carrier may assess you fees for data or text messaging services. Please consult your wireless plan or provider for details.

3Initiated P2P payments are subject to a daily cutoff time. See FAQs for further details.

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