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Peer-to-Peer (P2P) Payments

Peer-to-Peer (P2P) Payments

Make payments to family and friends, fast -- for free!

Make payments to family and friends, fast -- for free!

Sending cash to family and friends doesn't have to be a hassle. Easily pay your share of the taxi, dinner, movie, or anything, really, with P2P Payments. Use this secure service to electronically transfer money to your friends -- even if they don't bank with us!

Features
  • Free service available via NetTeller Online Banking or our mobile banking app, EBG Mobile.
  • Pay back friends and family, whenever*, wherever
  • Save cash -- no stamps or checks required
  • Funds are electronically transferred from your account to the recipient
  • Easy-to-use
  • Fast and secure

*Initiated P2P Payments are subject to a daily cutoff time. See FAQs for further details. There are no monthly or recurring costs to use P2P Payments. Your wireless carrier may assess you fees for data or text messaging services. Please consult your wireless plan or provider for details. For mobile access, P2P Payments are only available in Apple® and DROID™ devices.

Getting Started

From NetTeller Online Banking:

  • Ensure that the P2P Payments widget is activated. If not, click here for instructions to activate.
  • Enroll into P2P Payments by launching the widget from the My NetTeller page.
  • Add the person you want to pay as a payee, unless they're already one of your saved payees. You'll then create a keyword -- this is required for your payee to authenticate the payment. Communicate the keyword to your payee in a secure setting, such as over the phone or in person.
  • The payee will receive an email with instructions about where they can enter the keyword and their banking information to accept the payment.
  • Once the payment is accepted, funds will be electronically transferred from your account to your payee -- even if their account is located outside of Evergreen Bank Group.

From Mobile App:

Note: You must first be enrolled in NetTeller Online Banking and activate the P2P widget in order to access P2P on our Mobile App.

  • Ensure you've downloaded our mobile banking app, available in the App Store℠ and Google Play.™
  • Launch the app and access P2P Payments by clicking the P2P icon.
  • Add a payee if not already existing. You'll then create a keyword -- this is required for your payee to authenticate the payment. Communicate the keyword to your payee in a secure setting, such as over the phone or in person.
  • The payee will receive an email with instructions about where they can enter the keyword and their banking information to accept the payment.
  • Once the payment is accepted, funds will be electronically transferred from your account to your payee -- even if their account is located outside of Evergreen Bank Group.

You're done! It's really that easy!

FAQs

What is P2P?

P2P is our free electronic payment solution which allows you to send money securely to anyone's bank account. You can send it to another Evergreen Bank Group account or to someone's checking or savings account at another bank, as long as it's in the United States. The payment is initiated via NetTeller Online Banking or EBG Mobile, and uses the recipient's email address to deliver the payment instructions. This service is not available to our business customers.


What is the purpose of the keyword?

The keyword is crucial in authenticating the recipient of the transaction, and necessary for the transaction to be accepted and processed. When sending a P2P payment, you'll need to communicate the keyword to the recipient in a secure matter (i.e. phone conversation, in person). The recipient will then use this information when accepting the payment they receive by email. The recipient will only need to key in the keyword one time.


What do I need in order to use P2P?

To use the P2P service, you must have the following:


How do I enable P2P in NetTeller Online Banking?

To enable P2P in NetTeller, please perform the following steps:

1. Once logged into NetTeller, access the My NetTeller page link which is found in the toolbar under the Main section.

Note: You may have the My NetTeller page set as your Start Page already. If so, this step will not be necessary. If not, it's recommended that you set this page as your Start Page.

2. Click the Configure This Page hyperlink.

3. Once the Widget Settings window appears, click the Plus (+) sign for the P2P Payments widget. Save settings.

4. The page will refresh, and you'll now find the P2P Payments widget found in the bottom left column.


What is the cost for using P2P?

P2P payments are FREE for our consumer customers. P2P is not available to business customers.


Are there cutoff times for sending payments via P2P?

Yes, the daily cutoff for initiated and accepted P2P payments is 3:00 PM CST. All payments accepted after this time will not be processed until the next business day. All payments during weekend hours will not process until Monday. Note: Federal Holidays that fall on Mondays will push the processing date back one business day for all weekend P2P payments.


What happens if it is accepted after the cutoff times?

Any P2P payment initiated and accepted after the cutoff time will be processed on the next business day. P2P payments are not processed on weekends or Federal holidays.


Are there dollar limits for sending payments via P2P?

The daily dollar limit for initiating P2P payments is $1,500. There is no item count limit.


How long does it take for the recipient to receive the payment?

Once the recipient has accepted the payment, it will take 2-3 business days for the funds to transfer to their account. The funds are taken from your account to secure the payment when the recipient accepts.


Can you add payment recipients using the EBG Mobile app?

Yes. Recipients can easily be added with the following required information: name, nickname, email address, and keyword.


What if the recipient is not an Evergreen Bank Group customer? Can I still send them a payment?

Yes, of course! P2P payments can be delivered to a recipient even if they do not currently bank with Evergreen Bank Group. The only requirements are that the recipient's bank be within the United States and hold a checking or savings account with that bank.


What happens if the recipient doesn't accept the payment or mistakenly enters the wrong keyword?

If the recipient does not accept the payment within 9 days, the recipient will then be deactivated and the payment will subsequently be cancelled. The recipient can also decline this payment via the email link received within the 9-day period.

If the recipient enters the wrong keyword, they will be locked out of accepting the payment for 24 hours. It is recommended that they follow up with you to confirm they have the correct keyword.