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REMOTE DEPOSIT ANYWHERE ™ Business

REMOTE DEPOSIT ANYWHERE ™ Business

Spend more time at your office - not at the bank!

Minimize trips to the branch with Remote Deposit Anywhere™ for our small business customers. This service allows you to deposit checks from wherever you are, 24/7. Download our mobile banking app today, and access Remote Deposit Anywhere™ to start making deposits on your watch.

Prefer a desktop solution? No problem - checks can also be deposited using a flatbed scanner when logged into NetTeller Online Banking. Please see FAQs for scanner compatibility.

Summary

  • Service available via NetTeller Online Banking or our mobile banking app, EBG Mobile
  • Get the convenience of depositing checks right from the workplace, 24/7
  • Save time with fewer trips to the branch
  • Intuitive and easy-to-use
  • Fast and secure

This service has a monthly maintenance fee of $10. This includes access to one account with a total of 20 check item deposits a month. Check item deposits over 20 will incur an additional $1 per item fee. Note: You may add additional accounts at a cost of $5 per month.

Your wireless carrier may assess you fees for data or text messaging services. Please consult your wireless plan or provider for details.

Remote Deposit Anywhere™ is only available on Apple® and DROID devices.

Getting Started

From Mobile App:

1) Ensure you've downloaded our mobile banking app

2) Once the app has launched, access Remote Deposit Anywhere™ by clicking the Deposit icon.

3) Sign and endorse the back of the check you wish to deposit

4) Take a one-time photo of both sides of the check

5) Submit it for deposit using the app


From NetTeller Online Banking:

1) Log in to NetTeller Online Banking via the bank website

2) Access the RDA tab which is found on the menu bar

3) First time depositing? Test your flatbed scanner to make sure it's compatible with RDA

4) Install the RDA Driver when prompted

5) Complete deposit by entering check totals and scanning both sides of the check

You're done! It's really that easy!

FAQs

What is Remote Deposit Anywhere™ for Business?

Remote Deposit Anywhere™ (RDA) is our small business check capture solution that allows you to make mobile or desktop deposits of your check items. Simply select the account you would like to make a deposit to and enter the amount of the check. Once this has completed, you're now ready to take an image of the check (front and back) using your mobile device or flatbed scanner. The images, along with the deposit information, will be submitted to the bank for processing. You will be notified via email alerts if the deposit has been accepted for processing.


What do I need in order to use RDA?

For mobile app:

  • An open checking, savings, or money market account at Evergreen Bank Group.
  • An active NetTeller Online Banking account.
  • The most recent version of our EBG Mobile app for the iPhone® or Android™.

For desktop:

  • An open checking, savings, or money market account at Evergreen Bank Group.
  • An active NetTeller Online Banking account.
  • A flatbed scanner that utilizes a TWAIN driver.

Which flatbed scanner types can be used with RDA?

You can use any flatbed scanner that utilizes a TWAIN driver. TWAIN drivers are usually installed at the time the scanner is installed on your computer.


What is the cost for using RDA?

This service has a monthly maintenance fee of $10. This includes access to one account with a total of 20 check item deposits a month. Check item deposit items over 20 will incur an additional $1 per item fee. Note: You may add additional accounts at a cost of $5 per month.


How do I capture images with my mobile device to be deposited?

When prompted for an image in RDA, simply center the check within the designated rectangle and press the Camera (capture) button. If the image is blurry or distorted on first attempt, retake the picture until legible for processing. Note: The image software is built within the EBG Mobile application.


Are these images retained on my mobile device?

No, the check images will not be retained by the mobile device or the cellular service at any time. These images will be securely delivered electronically to the bank for processing.


What types of checks are allowed to be captured for RDA?

We accept any kind of check, except foreign checks and money orders.


Do I have to endorse (sign) the check to be deposited?

Yes, all checks deposited via RDA must be properly endorsed.


Do I need to send an image of a deposit ticket along with my check through RDA?

No, we will create an electronic deposit ticket for you. You will only need to take a picture of the front and back of the check being deposited.


Are there cutoff times for depositing checks via RDA?

Yes, the daily cutoff for next day availability on RDA deposits is 5:00 PM CST. All checks deposited after this time will not be processed until the next business day. All checks deposited during weekend hours will not process until Monday with Tuesday availability. Note: Federal Holidays that fall on Mondays will push the processing date back one business day for all weekend RDA deposits. Some checks are subject to hold. Please refer to our Funds Availability disclosure provided to you at account opening.


Are there dollar limits for depositing checks via RDA? Item Limits?

There are daily as well as monthly dollar and count limits for RDA. These limits can be found below:

Daily Limits:

  • Amount: $5,000.00
  • Count: 20

Monthly Limits:

  • Amount: $10,000.00
  • Count: 20

Note: Exception limits can be established upon review and approval by your account officer.


What should I do with the checks after depositing via RDA?

We recommend you store original checks for a minimum of 45 days in a secure location. After this 45 day period, it is recommended that you safely destroy these check items. Note: It is good practice to mark checks as having been "deposited" before storing for your record keeping purposes.


Can I cancel a check after it's been scanned and sent for deposit?

You have up until 4:45 PM CST on business days to notify the bank of sent checks that should be canceled. There is no guarantee cancellation requests submitted after 4:45 PM CST will be honored. Please contact us at (866) 505-2265 or ClientSupport@EvergreenBankGroup.com to initiate this check cancellation. Note: This only applies to items that have not yet posted to accounts.


What happens if I accidentally scan a check twice to be deposited?

If a check is scanned to be deposited with RDA and then is presented again for deposit at a future time, the check will be flagged for duplicate detection. Because of this, the duplicate check item will be rejected and you will be notified.