Fraud & ID Theft Protection
New Fraud Prevention Service - Effective June 8, 2016
In our continuing efforts to keep your accounts secure, Evergreen Bank Group has improved our alert system for potential fraud. This new system will take effect on June 8, 2016.
Here's how it works:
1. When potential fraud is detected, you will receive an automatic email notification, with the option to reply with "fraud" or "no fraud".
2. One minute after the email, you will receive a text alert, which also has the "fraud" or "no fraud" option.
3. If there is no response received, you will then receive automatic phone calls to confirm or deny fraud. The call will also give the option of speaking to a fraud analyst.
REMEMBER – our messages will NEVER ask for your PIN or account number.
The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it "Fraud Center", it will display on your phone whenever you get a call from this number.
Please feel free to call us with further questions regarding this update.
How We Protect Your Online Security
The security of your financial information is one of Evergreen Bank Group's most important responsibilities. We maintain our Internet banking platform using stringent information security guidelines and use many lines of defense to protect your account information. From authentication, SSL, encryption software, high-end firewalls, and automatic log off, your information is always safe and secure.
- Authentication ensures that you, the legitimate user is communicating with us and not a fraudster who does not have authority to access your online accounts.
- SSL stands for "Secure Socket Layer." This technology allows users to establish sessions with secure Internet sites, meaning they have minimal risk of external violation. Once inside the Internet Banking site, our use of SSL technology keeps you and your account information secure. Only browsers supporting the SSL security protocol with 128 bit encryption can be used to log on to our system.
- Encryption turns words and phrases into coded language. All of your online activities during an Internet banking session become a string of unrecognizable numbers before entering the Internet. We employ the strongest forms of cryptography that are commercially available for use over the Internet, so your account information will read as gibberish to everyone but you and our financial institution.
- High-end firewalls protect our computer systems interacting with the Internet against unauthorized access by outside individuals or networks.
- Automatic log off is done automatically after 10 minutes of inactivity during an Internet banking session. So if you forget to log off after your online session, we will do this for you to prevent anyone else from accessing your account.
- We take numerous steps to keep your account information secure. However, you must take precautions as well.
- Choose a good passcode - Your online passcode, along with your access ID, authenticate your identity when accessing online accounts. You should carefully select a passcode that is difficult to guess and not use personal information or a word that can be found in the dictionary.
- Keep your passcode safe - Even the best passcode is worthless if it's written on a note attached to your computer or kept in your checkbook. Memorize your passcode and never tell it to anyone.
- Change your passcode regularly. For your protection, we require you to change your passcode every 60 days.
- Remember to log off properly - You may not always be at your own computer when banking online. Therefore, it's important to log off using the "log off" link at the top of each Internet banking page. If you forget to do so, the system automatically signs you off after 10 minutes of inactivity.
If you need any assistance, please contact your local Evergreen Bank Group branch office.
Account Masking Feature Protects Your Sensitive Data & Defends Against Online Fraud
Evergreen Bank Group's Account Masking reveals only pseudo names to identify your accounts during Internet banking sessions.
Thus, your online account numbers are better protected against criminals wanting to use this sensitive information to access your accounts.
How to Protect Yourself from Online Fraud
The increased sophistication and rapid growth of online fraud continues to be a challenge. These scams appear in many forms, especially fraudulent emails and Web site, spyware and viruses, and pop-up advertisements.
Fraudulent Emails and Websites
This particular type of fraud occurs when someone poses as a legitimate company to obtain personal data, such as account numbers, and then makes transactions with this information illegally. A common form of this scam is called "phishing". Phishing refers to cyber-criminals who attempt to gather sensitive personal information from consumers through emails and/or through imitations of legitimate Web sites. To combat phishing, please remember that Evergreen Bank Group will never ask for sensitive information from you via e-mail (ex. Social security number, access ID, passcode or account number, or ATM/debit card number and PIN).
Spyware and Viruses
Spyware and viruses are destructive programs loaded on your computer without your permission or knowledge. Spyware appears as a legitimate application on your computer but actually monitors your activity and collects sensitive information. Viruses are harmful programs spread through the Internet that can compromise the security of your computer. Maintaining up-to-date anti-spyware and virus protection software and firewalls help avoid these risks.
Pop-ups appear in a separate browser window and, when clicked, can download harmful spyware or adware to your computer. While some make legitimate offers, many pop-ups are attempts to obtain your sensitive information. Evergreen Bank Group will never ask you to verify personal financial information in pop-up advertisement.
FDIC Insurance Coverage
For more information about FDIC insurance coverage of transaction accounts, visit www.fdic.gov.
EDIE can be used to calculate the insurance coverage of all types of deposit accounts offered by an FDIC-insured bank, including:
- Checking Accounts
- Savings Accounts (both statement and passbook)
- Money Market Deposit Accounts (MMDAs), and
- Certificates of Deposit (CDs)
Helpful Tips to Protect You
While online banking is safe, as a general rule you should always be careful about giving out your personal financial information over the Internet. Review the following tips to protect your personal information while using the Internet.
- Regularly log into your online accounts to verify that your bank, credit, and debit card statements and transactions are legitimate.
- Be suspicious of any e-mail with urgent requests for personal financial information.
- If you receive an unsolicited e-mail from any source asking you to click on a link to visit a site and input personal data, be very wary of it.
- Be cautious about opening any attachments or downloading any files from e-mails, regardless of who sent them.
- Instead of clicking on links in emails, type in the URL that you're familiar with, such as www.evergreenbankgroup.com, or select the Web address saved in your browser's "Favorites".
- If an offer sounds too good to be true, it probably is and should be avoided.
- If you have any doubts about the validity of an email, contact the sender using a telephone number you know to be genuine.
- Before you initiate an online transaction, make sure your personal information is protected by looking for indicators that the site is secure. URLs for secure sites typically begin with "https" instead of "http" and display a lock in the lower right corner of your browser.
- Use anti-virus software and keep it up-to-date.
- Make sure you have applied the latest security patches for your computer. Most software providers, like Microsoft, offer free security patches.
- If you have broad-band Internet access, such as cable modem or DSL, make sure that you have a firewall.
Other Resource Websites
- FTC Identity Theft Website - The Federal Trade Commission web site has information for consumers and businesses on how to Deter, Detect, and Defend against identity theft. The website also includes details on how an active duty military person can place an "Active Duty Alert" on their credit report and how you to file an identity theft complaint with the Federal Trade Commission.
- Annual Credit Report - You are allowed one free credit report every 12 months from each of the nationwide consumer credit reporting companies: Equifax, TransUnion and Experian. You may request this report via their website, phone or mail. See details on the Annual Credit Report website.
- Anti-Phishing Website - Find consumer advice on how to avoid phishing scams, what to do if you have given out your personal financial information, how to report phishing and also browse the phishing archives.
- FBI Website - The Federal Bureau of Investigations website has many features which include the "Be Crime Smart" section on e-scams, warnings, reporting internet crime, common fraud schemes and other tips and suggestions.
- Digital Defense Identity Theft Website - Evergreen Bank Group is pleased to provide the Digital Defense module to our customers to help combat the fastest-growing crime in the world today - Identity theft. Digital Defense provides tips, training, education and awareness on identity theft prevention techniques when using the internet and other electronic means. Furthermore, this service includes information on what to do in the event your information is compromised.